Delivery and Returns

DELIVERY

 

UK and Northern Ireland


All UK orders are sent via tracked post or courier services.

 

  Options      Delivery    Cost   
Standard Delivery Estimated delivery within 2-4 working days £3.95 or  FREE over £80 on all orders
Express Delivery Estimated delivery within 1-3 working days £5.95

All express delivery services placed after 3 pm, will be dispatched from our warehouse the next working day.

 

IMPORTANT INFORMATION

We will dispatch your order within 48hours after it has been placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.

Please make sure that the shipping address and contact details are correct as we are unable to redirect orders once they are on their way to you.

Please note that during sales and promotional periods it may take a little longer than usual for your order to arrive. 

 

TAXES & DUTIES FOR EU SHIPMENT

All shipments to the EU are now being dispatched on a Delivered Duty Paid basis so all VAT taxes are all paid for and you will incur NO EXTRA charges at delivery.

TAXES & DUTIES FOR US, CANADA AND REST OF THE WORLD

All orders are shipped on a Delivery Duty Unpaid basis. Product prices displayed are exclusive of all taxes and duties. As the recipient, please note that all taxes and duties that may be incurred are the responsibility of the purchaser.

US: no taxes for up to $800 orders

Japan: no taxes for up to ¥200 000 orders

If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you.

In the event of replacements or exchanges being sent to non-domestic countries no duty is normally charged.

 

RETURNS

If you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 30 days of receiving your item. If 30 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

GENERAL

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Should you wish to return/exchange an order, you must notify us within 14 days of receiving the order by email to hello@ukbunny.com quoting your name and order number. Clearly explain why you would like to return/exchange your item(s). Please keep your Proof of Purchase safe until your refund has been dealt with.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

UK Bunny Clothing is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

RETURNS EUROPE, US, CANADA AND REST OF THE WORLD

Please note that international customers will be responsible for all postage costs when returning items.

For international customers, including customers in EU countries, who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods" on the outside of your package. Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. UK Bunny Clothing is not liable for any customs or import charges that may be incurred for international customers returned goods.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days and will automatically be applied to your original method of payment.

EXCHANGES

If you wish to exchange an item for a different size, please send us an email at hello@ukbunny.com notifying us of your exchange then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free.

Please note that you will be responsible for paying for your own shipping costs for returning your item. 

NON RETURNABLE/NON REFUNDABLE ITEMS

Gift Cards

Socks & Tights

Face Masks

Hair Accessories

Bespoke Items

Due to hygiene reasons, we are unable to offer a refund and/or exchange on ALL socks and tights, face masks and hair accessories.

Our Bespoke garments are custom made in overseas, using specific requirements, and are therefore not refundable or exchangeable.

For any urgent queries, please contact our customer services team who is always on hand to help during the office hours of 10am-6pm GMT, Monday-Friday (excluding UK Bank Holidays).

Call us on +44 7759 831003 or alternatively email us on hello@ukbunny.com